We help clients conduct Workflow Analysis to address operational inefficiencies and interoperability issues while taking advantage of the automation features in EHR and HIS systems as they work towards Meaningful Use Attestation. It is usually easier to address Workflow issues upfront rather than after the fact when the implementation is complete. However, even if the implementation is done, it is not too late to address Workflow issues. Solutions are not always in the Systems. It is about The People, The Process, The Systems and The Workflow Methodology.
Having worked in Manufacturing, Energy and now in Healthcare sectors over the past couple of decades, we have personally come across several instances where the zeal to automate overshadows the due diligence required to perform front end analysis and figure out the ideal solutions for a problem or a situation. The presumption is that automating a task will fix a broken process. In fact, it makes it worse!
Healthcare Electronic Medical Records are prime example right now. Most providers are blindly installing systems and going through the motions of Meaningful Attestation requirements without giving second thought to the great opportunity presented for optimization of the entire process value chain.
Healthcare is where manufacturing sector was couple of decades ago as far as using automation and Information technology to provide value instead of getting bogged down fixing the technology and letting the systems dicate workflow.
Don't let the Systems drive Workflow!